Customer Service Essentials

Customer Service Essentials

50 Minutes


Have you ever refused to leave a tip at a restaurant, or put the phone down on a call centre representative in sheer frustration? Maybe you've been annoyed enough to leave a one-star review online!

Most of us have endured bad customer service at some point. As someone who interacts with customers, you have the power to make or break a person's day... and with that, your company's brand and reputation!

Your council relies on you to interact successfully with others on a regular basis.

By the end of the course, you should be able to:

  • Understand the principles of customer loyalty and how to build it through your interactions
  • Communicate more persuasively and effectively via the phone, video calls, face-to-face, and in writing
  • Provide a better level of customer service by using your customer service skills 'toolkit'
  • Understand the customer complaint resolution cycle and how to deal with common customer service challenges

Event Information

Event Date Go at your own pace
Registered 0
Price £14.00
Location Online
Categories Clerk Online Courses, Council Employee Online Courses

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Contact

Telephone: 01305 224460

Member Advice: advice@dorset-aptc.gov.uk

Member Training: training@dorset-aptc.gov.uk

General Enquiries: info@dorset-aptc.gov.uk

Office Hours: Monday to Friday 9am to 2pm

 

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