Customer Service Essentials

By the end of the course, you should be able to:

• Understand the principles of customer loyalty and how to build it through your interactions
• Communicate more persuasively and effectively via the phone, video calls, face-to-face, and in writing
• Provide a better level of customer service by using your customer service skills 'toolkit'
• Understand the customer complaint resolution cycle and how to deal with common customer service challenges