Introduction to Emotional Intelligence and Personal Resilience

This e-learning course is designed to provide clerks, employees and councillors with an introduction to emotional intelligence and personal resilience and how to strengthen them.

Emotional intelligence and personal resilience, often abbreviated to EI&R, combined can help us manage difficult and stressful situations which many face in local councils. The course explores what is meant by emotional intelligence and by personal resilience will help you consider what personal strategies and actions can be put in place to continually top up both. External resources, ideas and suggestions for developing your understanding further and to support you in your role will also be provided.

By the end of this course you will:

• Be able to explain what is meant by EI&R and better understand where behaviours stem from.
• Explore what EI&R means in terms of your own role within local councils.
• Consider different responses to a range of scenarios
• Introduce strategies to manage and respond effectively to stressful encounters at our local councils.
• Develop a personal action plan for increasing skills in this area.

Approximate time to complete: 60 minutes