Officer Development Framework

This e-learning course explores habitual behaviour and provides practical advice to help address habits and behaviours.

This e-learning course will assist newly elected and co-opted councillors to understand what local councils are, what they do and how they operate. 

This e-learning course explores how menopause affects women and why people and organisations need to learn about it.

This e-learning course will increase awareness of mental health and provide techniques to support you and those around you.

This e-learning course aims to raise awareness of common risks to personal safety and offers strategies to help minimise the chances of becoming a victim of crime. 

This e-learning course will help employees recognise, manage and reduce stress through a range of learning activities.

This e-learning course aims to increase awareness of unconscious bias and give practical tips on reducing the effect it has on decisions, attitudes and behaviour.

This e-learning course will explore health and safety legislation and its importance for individuals, employers and society.

This e-learning course will develop understanding of the importance of customer service and the power it has to make a break a person's day and ultimately a council's reputation.

This e-learning course will help develop an understanding of the hazards and circumstances that lead to fire and how to  manage them appropriately.

This e-learning course provides a greater understanding of resilience and offers practical advice to help you become more resilient.

This e-learning course will help develop an understanding of infection and measures that can be put in place to protect everyone in and outside of a workplace.

This e-learning course provides practical guidance and advice on how to effectively work from home. 

This e-learning course aims to provide a deep understanding of leadership, core skills and practical advice.

This e-learning course will explain what money laundering is, how to spot this financial crime and prevent 'dirty' money entering an organisation's system.

This e-learning course provides local councils and councillors with an introduction to strategies to get the most from positive communication and engagement on social media.

This e-learning course is designed to provide clerks, employees and councillors with an introduction to the skills needed to be effective leaders in different roles and different situations.

This e-learning course is designed to provide clerks, employees and councillors with an introduction to emotional intelligence and personal resilience and how to strengthen them.

This e-learning course explains the terms neurodiverse and neurotypical and changes that can be made to support neurodiverse team members at work.

This e-learning course addresses some basic first aid responses to common accident and medical emergency situations that may be faced in a low-risk workplace.

This e-learning course will give you confidence in how to approach working with volunteers, providing training to them and ensuring they return.

This e-learning course explores the shadow cast by terrorism and extremism, how to spot warning signs and where to seek support for those in danger of becoming radicalised.

This course explains to councillors and officers the role of the internal auditor in providing assurance to the council that it has sound financial controls and how to appoint one.

This e-learning course explains what constitutes sexual harassment, how to recognise it and how to address and report it.

This course explores the foundations, theory and core principles of data protection, UK General Data Protection Regulation (GDPR) and other relevant legislation. Part 1 of 3.

This course covers how councils demonstrate accountability with data protection and UK General Data Protection Regulation (GDPR) legislation. Part 2 of 3.

This course explores best practice for creating an effective communications strategy that fits with the needs and aspirations of your council. Part 1 of 2.

There are currently no dates available for this course. Please check back again soon.

This introductory course to finance is for inexperienced clerks, deputy clerks and RFOs in their first few months in role and will provide an overview of a council's financial year and a basic understanding of the RFO's role.

This e-learning course explores the risks and legal responsibilities related to manual handling.

This e-learning course increases awareness of the impact and type of bullying behaviours that can occur in the workplace and provides guidance on what to do if you're being treated unfairly at work.

This e-learning course will help you hone your skills in customer service excellence and combines psychological insight with practical advice.

There are currently no dates available for this course. Please check back again soon.

This course looks at what requirements and obligations local councils have under the Freedom of Information Act.

This course shows how to get more out of Canva and create complex designs and branding for your council. It is ideal for those who have experience of using Canva. Part 2 of 2.

There are currently no dates available for this course. Please check back again soon.

Ideal for new councillors and new to role clerks and employees. The course is also suitable for everyone requiring a refresher on planning.

There are currently no dates available for this course. Please check back again soon.

A perfect follow up to A Basic Introduction to Planning covering some of the more specialised aspects of the planning system as well as looking at some aspects in more detail.

Essential for new councillors in order to understand their responsibilities and for existing councillors wanting a refresher on the subject.

This course provides councillors, officers and employees an understanding for the need of internal controls and how they work, with practical examples and case studies.

This course is for officers and employees involved in procuring goods and services, preparing tenders, or entering into contracts on behalf of local councils.

This course is for those who already understand the rules of VAT and explains when VAT cannot be reclaimed in relation to exempt activities and what options may be available.

This course puts your communication plan into action for effective community engagement and a sustainable approach to reaching the public. Part 2 of 2.

There are currently no dates available for this course. Please check back again soon.

This course is for clerks/RFOs, employees in finance and councillors. It explains how VAT rules affect local councils, whether they are VAT registered or reclaim VAT using Form 126 and its importance when contemplating major building projects.

There are currently no dates available for this course. Please check back again soon.

This course is designed to give councillors and clerks an understanding of what is involved in the development of a Neighbourhood Plan and associated documents such as Design Codes, with a view to enabling them to get started or review an existing plan.

This course explains why a strong and recognisable brand identity is key to ensuring your council is seen, heard and valued by the community.

There are currently no dates available for this course. Please check back again soon.

This course will help clerks/RFOs and employees to prepare their council’s Annual Governance & Accountability Return (AGAR) and comply with the requirements of the audit process.

This course explores the basics of Canva, showing how to get the most out of the free version, and is ideal for those who have never used Canva before. Part 1 of 2.

There are currently no dates available for this course. Please check back again soon.

This course is will help clerks/RFOs and employees to prepare their council’s Annual Governance & Accountability Return (AGAR) and comply with the requirements of the audit process.

This course provides guidance on what to do when a council finds itself in the eye of a media storm.

This course explores data subject rights and information security under data protection and UK General Data Protection Regulation (GDPR) legislation. Part 3 of 3.

This course provides practical techniques for managing difficult conversations and situations.